Shipping policy

Shipping Policy

Last Updated: July 18, 2026

At My Blue, we're committed to getting your order to you as quickly and smoothly as possible. Please read our shipping policy below for details on processing, delivery, and shipping-related information.

Shipping Locations

We currently ship across India.

Order Processing

All orders are processed within 2–3 business days after they are placed.
Orders are processed only on business days (Monday to Saturday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Delivery Timeline

After your order has been dispatched, it is typically delivered within 5–7 business days, depending on your location.

Please note that delivery timelines are estimates and may occasionally be affected by factors beyond our control, including weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Free Shipping is available on all prepaid (online payment) orders.
Cash on Delivery (COD) is available for an additional charge of ₹70 per order.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking details so you can monitor your shipment.

Address Changes

Please ensure that your shipping address and contact information are correct before placing your order.

If you need to update your shipping address, please contact us before your order is dispatched. Once an order has been shipped, we are unable to modify the delivery address.

If a shipment is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for 100% of the reshipping charges.

Failed Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed and the package is returned to us, reshipping can be arranged after payment of the applicable reshipping charges.

Lost or Damaged Shipments

If your order is lost during transit, we will investigate the issue with our courier partner and, where applicable, provide a replacement or a full refund.

If your package arrives visibly damaged, please contact us immediately with clear photos of:

The outer packaging
The shipping label
The damaged product(s)

Claims for transit damage must be reported as soon as possible after delivery.

Please note that refunds or replacements for damaged products are subject to verification. If our inspection determines that the returned item is not damaged as claimed, the request may be declined.

Split Shipments

In some cases, orders containing multiple products may be shipped separately. If this happens, you will receive separate tracking updates for each shipment.